Terms of use – Isolated Thunderstorm

All prices in US$!

SHIPPING

Your parcel will dispatch from Europe. Usually the transits between Europe and over seas countries are really fast and easy.

WHAT ABOUT TARIFFS?

When the fulfilment is handled by Isolated Thunderstorm, there are NO TARIFFS for backers/customers living in the US and EU! For other countries your shipment will most likely benefit from ‘de minimis’ arrangements.

CUSTOMS/VAT

US Shipping – Duties Prepaid! No Extra Costs or taxes for US citizens.

DISCOUNTED ITEMS

No refunds, returns or cancelations on sale orders.

DAMAGED ITEMS

Your products will always be handled with much care when packed for dispatching; to secure safe world wide shipping. If your parcel for some reason is damaged upon receival, at first always contact your delivery service or customs to file a claim. Also take photos of the damages (the actual package, the wrapping material etc.) and send to this email address:

marianne [at] designimperator.dk

RETURNS/CANCELATIONS

Please note that due to new payment rules at Paypal, Stripe, Apple pay, Google pay and other providers (different credit cards) their fee is no longer refunded to the company when a customer order is refunded. Therefore, we do not offer a refund for the part of the order fee which accrues to the providers payment solution, typically 7-9%of the total order amount.

Our return policy lasts 14 days. If 14 days have gone by since delivery to you, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that we send it in. It must also be well packed for the return.

An agreement of return is required upfront, so please don’t send back to us, before you’ve written at this email address: marianne [at] designimperator.dk.

A return parcel must always include a copy of your invoice (order confirmation) as well as a clearly marked ‘return of goods’ category on the shipping label. If these conditions are not met, Isolated Thunderstorm will be charged customs and import fees which will be deducted from the amount to be refunded to the customer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We cannot issue refunds for shipping charges. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

TRACKING

RECENT FULFILMENTS